Contact Us
Use this page to reach the editorial team at Online Casinos. We answer questions about what we publish: how a welcome bonus actually works, why a withdrawal is being held, which states a casino says it serves, and whether something we wrote is out of date. We are a research and comparison publisher, not a casino operator, so we cannot open accounts, release funds, verify your ID or reverse a bet.
If your issue is with money sitting in a casino account, the fastest route is always the operator's own support channel first, then its formal complaints procedure, then the licensing regulator. We explain that escalation path further down, because it matters more than anything we can do on your behalf.
What we can help with, and what we can't
| We can help | We can't help |
|---|---|
| Explaining wagering requirements, max bonus bets, bonus expiry and cashout caps in plain terms | Crediting, extending or reinstating a bonus on your account |
| Clarifying what a listed offer on this site means and what conditions attach to it | Changing the terms an operator sets |
| Pointing you to the right complaints and regulator route for a withdrawal dispute | Releasing a pending payout or overriding a KYC hold |
| Correcting factual errors, dead links or stale offer details on our pages | Confirming whether you personally are eligible in your state |
| Answering general questions about RTP, slot volatility, RNGs or live dealer formats | Predicting results or advising on how to win |
| Passing on self-exclusion and player-support information | Applying self-exclusion to an account for you |
How to reach us
Send your message through the contact form on this page. There is no phone line and no live chat — a written thread keeps a record of dates, amounts and screenshots, which is exactly what you need if the matter later goes to a regulator or complaints service.
We read everything. We reply to most messages within a few business days, and we prioritize corrections to published facts over general questions. We do not sell, rent or publish your email address, and we do not pass your details to any casino.
What to include so we can actually answer
- The casino name, exactly as it appears on your account.
- The state you were in when you registered and when you played. Legal availability in the US is decided state by state, and the answer often changes entirely with the state.
- Dates in US format, plus amounts in USD.
- The exact promotion name or bonus code, if bonus terms are the issue.
- What the operator has already told you — ticket numbers, chat transcripts, email replies.
- Screenshots of the terms you were shown at the time, if you have them.
Please don't send account passwords, full card numbers, Social Security numbers or copies of ID documents. We never need them, and no legitimate publisher will ask you for them.
If your question is about one of the casinos we list
The offers ranked on this site are the ones readers write to us about most, so here is the context we would give you by email anyway. Online Casinos may earn commission when a reader signs up through a link on this site. Commission does not buy a position, a rating or a kind word — our order is set by our own review criteria, and every listing below carries a limitation we think you should read before depositing.
Raging Bull — the biggest headline number, and the most terms to read
Raging Bull sits at the top of our list and generates the most reader mail, almost always about the same thing: the advertised 410% up to $10,000 plus 50 free spins. That headline is a match percentage stacked across a qualifying deposit, not cash handed over. Before you email us asking why your balance looks different, check three figures in the promotion terms: the playthrough multiple, the maximum bet allowed while a bonus is active, and whether winnings from the free spins are capped at a fixed cash-out amount. Breaching a max-bet rule is the single most common reason a payout gets voided, and it is enforceable even when the breach was accidental. Our reservation: a bonus this large is only as good as the wagering attached, and very large match offers typically carry the heaviest playthrough on the market. Treat it as extended play, not as $10,000 you can withdraw.
Magician Bet — no-wagering framing, narrower scope
Magician Bet earns its 9.8 with us for a different reason: its 101% No Wagering offer removes the mechanic readers find hardest to live with. If a bonus genuinely carries no playthrough, what you win is withdrawable subject to the usual verification and withdrawal limits, which makes it far easier to evaluate than a triple-digit match. Readers still email about it, usually because no-wagering offers tend to come with smaller caps, tighter qualifying deposit windows or game restrictions that do the limiting instead. Check the maximum bonus amount and the eligible game list before you deposit. The limitation: a smaller, cleaner offer suits readers who want to cash out quickly, and disappoints anyone chasing a large bankroll boost.
Slots of Vegas — a game-specific offer with a game-specific catch
Slots of Vegas is here for the reader who plays slots and nothing else. The 375% bonus plus 50 free spins on Cash Chaser is tied to a named title, and that is the detail to note: spins allocated to one specific game cannot be moved to another, and any winnings from them usually route into a bonus balance with its own playthrough and its own cap. If the spins expire unused, they are gone. The drawback is contribution weighting — offers built around slots typically credit table games at a fraction of face value or exclude them altogether, so blackjack and roulette players will clear this far more slowly, if at all.
Uptown Aces — largest advertised match, strictest reading required
Uptown Aces advertises 600% for new players, the highest match percentage on our list. Readers ask us whether that is real. The percentage is real; the ceiling, the minimum deposit that unlocks it and the withdrawal cap decide what it is worth. Where a large match comes with a maximum cash-out expressed as a multiple of your deposit, that multiple, not the 600%, is your actual upper limit. Limitation: offers of this size almost always restrict the maximum bet per spin or hand while the bonus is live, and that restriction is where accounts get into trouble.
Other listings you may be writing about
| Casino | Advertised offer | Editorial rating | Read the terms for |
|---|---|---|---|
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | 9.5 | What the coins and cards convert to, and any redemption minimum |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.5 | How SC balances are earned and redeemed, and redemption thresholds |
| BetUS | 200% up to $4,000 for new players | 9.4 | Rollover across casino and sportsbook, and which counts |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.1 | That this is a purchase, not a giveaway — the $20 is yours |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 | Whether each of the three tranches carries separate playthrough |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.8 | Crypto volatility, conversion at deposit and at withdrawal |
Ratings on this page are our editorial assessments, not customer review scores, and offers change without notice. Figures were checked against operator-published terms on Sep 25, 2026. If you find one that no longer matches what the casino shows, tell us — that is the correction we act on fastest.
Money questions we get most often
Deposits and payouts generate more mail than anything else, so here is the general shape of it. We cannot confirm which methods any individual operator supports for your state and your account — that is on the cashier page after you register, and it is worth checking before you deposit rather than after.
- Minimum deposits — commonly in the $10–$25 range, but a bonus often has a higher qualifying minimum than the cashier does. Deposit below it and the bonus simply does not trigger.
- Debit and credit cards — the most widely offered route. Card issuers in the US decline gambling transactions at their own discretion, and some treat them as cash advances with a fee and immediate interest. A decline is usually the bank, not the casino.
- ACH and bank transfer — slower to set up, usually cheaper, and the most common route for larger withdrawals. Expect business-day timings, not instant.
- E-wallets and PayPal — faster when available, but PayPal availability for online casino play in the US is state and operator dependent. Never assume it is offered.
- Crypto — relevant to offers denominated in BTC. Network fees and exchange-rate movement between deposit and withdrawal are yours to absorb.
- Fees and limits — check the minimum withdrawal amount, any per-week or per-month withdrawal limit, and whether the first cash-out of a month is free while later ones are charged.
Withdrawal timing has two clocks: the operator's internal review period, then the payment network's. Both have to finish. If you contact us about a slow payout, tell us which of the two you have been told you are waiting on.
Verification, holds and disputes
Almost every withdrawal complaint we receive traces back to KYC. Licensed operators are required to confirm identity, address and sometimes source of funds before releasing money, and they are allowed to do it at withdrawal rather than at signup. That feels like an obstruction. It usually is not.
- Submit documents in the names and address exactly matching your account registration. Mismatches are the number one cause of repeat requests.
- Use the payment method you deposited with, where the operator requires it.
- Ask support, in writing, for the specific document still outstanding and the expected review window.
- If nothing moves, file through the casino's formal complaints procedure and request a written final response.
- If that fails, escalate to the regulator that licenses the operator in your state, or to the alternative dispute resolution body named in the site's terms.
We can tell you whether a casino publishes a complaints procedure and where its terms point for escalation. We have no authority to compel a payout, and we will not claim otherwise.
Questions about games, and about the other products these brands run
Readers also write about what is actually available to play. In broad terms the categories are slots, including progressive jackpot titles where the prize pool builds across players; table games such as blackjack, roulette and baccarat, each with rule variants that change the house edge; live dealer rooms streamed with a human dealer and real equipment; and mobile play, either in a browser or through a dedicated app. Outcomes on digital games come from a random number generator; published RTP is a long-run average across millions of rounds and tells you nothing about your session. Volatility describes how results are distributed — high-volatility slots pay less often and larger.
Several brands on this list run more than a casino. BetUS, for instance, is known for sportsbook alongside casino play, and rollover terms frequently treat sports wagers and casino spins differently — a bonus cleared at one rate on slots may count at a lower rate, or not at all, on sports. Sweepstakes-style products such as those using SC balances work on a different legal footing again: you are redeeming a promotional currency rather than betting cash, and redemption rules, minimums and eligibility differ from a cash casino. If you are writing to us about one of these, name the product line, not just the brand.
Who can play, and what the law actually says
Online casino legality in the US is decided state by state, not federally. A handful of states license and regulate real-money online casino play; many do not, and some permit online sports betting while prohibiting online casino games. Sweepstakes and social casino models operate under separate rules and are excluded in certain states entirely.
Two things follow for you. First, a site accepting registrations from your state is not the same as being authorized to serve it — those are different questions, and only the second gives you regulator-backed recourse. Second, the minimum age is 21 in most US gambling jurisdictions and 18 in some; the operator's terms and your state's rules govern, and we will not guess on your behalf. If you want certainty about your own state, check your state gaming regulator's licensee list directly before depositing.
Nothing on this site is legal or financial advice, and we make no claim about any operator's licensing status beyond what that operator publishes. Our terms and conditions set out the limits of what we publish, and our editorial approach and independence policy explains how we research and rank.
If gambling has stopped being fun
Contact us for information and we will send it, but please do not wait on our reply if the situation is urgent. Deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are available in most licensed casino accounts and take effect immediately once set. Blocking software installed on your own devices adds a second layer that a casino account setting cannot.
Free, confidential help is available 24/7 in the US through the National Problem Gambling Helpline on 1-800-522-4700, by text or by online chat. Our responsible gambling guide covers the tools in more detail. Gambling is entertainment with a cost attached; it is not income, and it will not fix a shortfall.
Corrections, press and partnership mail
Three other things land in our inbox regularly:
- Corrections. Send the page, the sentence and what the operator currently states. We amend and note the date.
- Operators and affiliates. We will look at a listing request. We will not sell a rating, a position or a review verdict, and we say so in writing when asked.
- Media and research. Tell us your deadline and what you need. We are happy to explain our criteria on the record; we will not comment on individual reader disputes.
Everything we publish is written for adults 21 and over. If you are comparing operators rather than resolving a problem, the reviews and offer terms across fergusonhillfilous.com — including our coverage of non-Gamstop sites for readers researching that market — will usually answer faster than we can by email. When they don't, write to us and be specific. The more detail in the first message, the more useful the first reply.